Terms of Service

Thank you for choosing Tansharks. We always uphold a rigorous attitude and professional standards to provide you with quality home and kitchen products and related services. This Service Policy is designed to clearly articulate our product quality commitments, terms of use, scope of responsibilities, and other important matters, helping you fully understand your rights and the standards you should follow when using Tansharks products and services. Please read and fully understand the following content carefully before purchasing or using our products.

I. Product Quality Commitment

Tansharks has always regarded product quality as the lifeline of our brand. We strictly control every stage of the process, from raw material procurement and production techniques to final inspection, ensuring that every product delivered to you meets our quality standards.

• Material safety: All kitchen products that come into contact with food are made from raw materials that meet international food contact safety standards, containing no harmful substances to ensure health and safety during use.

• Superior craftsmanship: We pay close attention to product structural design and manufacturing techniques, striving to achieve the optimal balance between durability, functionality, and aesthetics. Every batch of products undergoes strict quality sampling inspection before leaving the factory.

• Quality assurance period: Under normal use conditions, we guarantee that our products will not experience performance failure due to material or manufacturing defects within a reasonable service life. Should you discover any product quality issues during normal use, you may submit a claim in accordance with our Return Policy, and we will handle it appropriately.

II. Product Usage Instructions

To ensure safe and effective use of Tansharks products and to obtain the best user experience, please carefully read the product instructions or labels provided with your purchase and follow the general guidelines below:

• First-time use: Before first use, we recommend cleaning the product according to the instructions (such as washing with warm water, simple sanitization, etc.) to remove any trace dust or odors that may remain from the manufacturing and packaging process.

• Daily cleaning and maintenance: Different materials require different cleaning methods. Please choose appropriate cleaning methods based on the product material, and avoid using hard brushes or corrosive cleaning agents that may damage the product surface or affect its functionality. For specific maintenance recommendations, please refer to the instructions for each product.

• Applicable temperature range: Please use the product within the temperature range specified on the product label, and avoid sudden extreme temperature changes that may cause deformation or damage.

• Normal usage scenarios: Our products are designed for home kitchen use and should be used reasonably within the scope of daily household applications. Damage or wear resulting from use beyond normal household purposes (such as commercial catering, industrial processing, etc.) is not covered under our quality assurance.

• Regular inspection: We recommend periodically checking the condition of your products. If you notice cracks, deformation, or other abnormalities, please discontinue use promptly to avoid potential safety hazards.

III. Intellectual Property and Brand Rights

Tansharks and its affiliates own and retain all intellectual property rights related to this website and the products sold herein, including but not limited to trademarks, designs, graphics, textual content, logos, and trade dress. No individual or entity may reproduce, imitate, distribute, or use for commercial purposes in any form without our prior explicit written authorization. We respect the intellectual property rights of others and will resolutely defend our own legitimate rights and interests in accordance with the law.

IV. User Responsibilities and Code of Conduct

In the process of using this website and purchasing Tansharks products, you agree to comply with the following standards:

• You warrant that all information provided during registration, ordering, and use of this website is true, accurate, complete, and kept up to date.

• You undertake not to use this website or our services for any illegal, infringing, or activity that interferes with the normal operation of the website.

• You shall not use product images, descriptions, or other content obtained through this website for any unauthorized commercial purposes.

• Upon receiving the product, please use, store, and maintain it properly in accordance with this policy and the product instructions. Product damage caused by improper use, negligent storage, unauthorized modification, or accidental incidents is not covered under our quality assurance.

V. Disclaimer

To the fullest extent permitted by applicable law, Tansharks assumes no liability for the following circumstances:

• Service interruption, delay, or failure to perform due to force majeure (including but not limited to natural disasters, epidemics, wars, strikes, government actions, network failures, system maintenance, etc.).

• Order processing failures, delivery delays, or errors resulting from inaccurate, incomplete, or outdated information provided by the user.

• Personal injury, property damage, or product damage caused by the user's failure to follow the product instructions or the guidelines in this Service Policy.

• Delays, damage, or loss caused by third-party logistics carriers during transit. We will assist users in communicating with the carrier but assume no direct or indirect liability for the carrier's actions.

• This website may contain links to third-party websites, which are provided solely for user convenience. We assume no responsibility for the content, accuracy, or security of such external websites.

We recommend that you fully assess the suitability and safety of any product before use. Should you have special needs or concerns, please feel free to contact us via email.

VI. Amendments and Revisions to Terms of Service

Tansharks reserves the right to revise or update this Service Policy from time to time based on business development needs, changes in laws and regulations, or adjustments in the market environment. The revised Service Policy will be posted on this website and will take effect on the date of publication. We recommend that you periodically review this page for the latest information. If you continue to use this website or purchase our products after any changes to the Service Policy, you will be deemed to have acknowledged and accepted the updated terms.

VII. Governing Law

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.