14-day postage paid returns

      Return Policy

      Tansharks Return & Refund Policy

      Last Updated: August 14, 2026

      Thank you for choosing Tansharks. We are committed to providing high-quality products and a reliable shopping experience. If your purchase does not meet your expectations, we offer a clear and straightforward return and refund process.

      Please review the following policy before submitting a return request.

      1. Return Eligibility

      You may request a return in the following circumstances:

      1.1 Defective or Damaged Products

      If your product arrives with a manufacturing defect, material defect, or functional issue that occurs under normal use and is not caused by misuse or accidental damage, please contact us as soon as possible.

      After reviewing the issue, we may offer a replacement, exchange, or refund. For confirmed product defects, Tansharks will cover reasonable return shipping costs.

      1.2 Product Not as Described

      If the product you receive significantly differs from the product description or order details, including specifications, size, color, material, or style, and the difference affects the intended use of the product, you may request a return or replacement.

      1.3 Damage During Shipping

      If your package arrives visibly damaged, crushed, or deformed, please take photos of the package before opening it whenever possible.

      If you discover damage to the product after opening the package, please contact us promptly and provide photos or videos showing the damage and packaging. We will review the situation and assist you with the appropriate solution.

      1.4 Returns for Personal Reasons

      If you wish to return an item for personal reasons, such as a change of mind, incorrect size selection, color preference, or simply deciding that the product is not right for you, you may request a return within the applicable return period, provided that:

      • The product is unused and in resalable condition.

      • The product has not been washed, installed, modified, or damaged.

      • All original accessories and documentation are included.

      • The original packaging is reasonably intact.

      For returns that are not caused by a product defect or our error, the customer is responsible for the return shipping costs.

      2. Non-Returnable Items

      Returns may not be accepted in the following circumstances:

      • The product has been used, washed, installed, modified, or damaged, unless the issue is caused by a product defect.

      • The product or its packaging has been significantly damaged or contaminated, making the item unsuitable for resale.

      • The damage was caused by improper use, negligence, accidents, or failure to follow the product instructions.

      • The return request is submitted after the applicable return period.

      • Food-contact products or other hygiene-sensitive items have been opened and used, where applicable.

      • Clearance items, final-sale products, or products specifically marked as non-returnable are not eligible for return.

      Note: Nothing in this policy is intended to limit any mandatory consumer rights provided by applicable law.

      3. Return Period

      Please submit your return request within 14 days of delivery.

      The return period begins on the date the tracking information confirms that your order was delivered.

      We recommend inspecting your order as soon as you receive it and contacting us promptly if you notice any problems.

      4. How to Request a Return

      Step 1 — Contact Us

      Please email our customer service team to request a return.

      Include the following information:

      • Order number

      • Product name

      • Reason for the return

      • Photos or videos of the product, packaging, or shipping label, if applicable

      Providing complete information will help us review your request more quickly.

      Step 2 — Return Review

      Our customer service team will review your request and contact you by email.

      If your return is approved, we will provide you with the applicable return instructions and return address.

      Please do not send an item back without receiving return instructions from us first.

      Step 3 — Ship Your Return

      Once your return has been approved, carefully package the product and include all applicable accessories and documentation.

      We recommend using a shipping service with tracking and keeping your shipping receipt until the return has been successfully processed.

      Return shipping costs will be handled according to the reason for the return.

      Step 4 — Inspection and Refund or Replacement

      Once we receive your returned item, we will inspect its condition.

      If the return meets the applicable requirements, we will process the approved refund, replacement, or exchange.

      Refunds will generally be issued to the original payment method.

      5. Refunds

      For approved returns, the refund amount will generally be based on the amount actually paid for the returned product.

      Unless the return is due to a defective product, shipping damage, or an error on our part, original shipping charges may not be refundable.

      Once your refund has been processed, the time required for the funds to appear in your account depends on your payment provider and financial institution.

      Discount Codes

      If a discount code was used for the order, only the amount actually paid for the returned product will be eligible for a refund. Discount codes themselves have no cash value and cannot be refunded or reissued unless otherwise stated.

      Gift Cards

      If a gift card was used to pay for an order, the applicable refund may be issued back to the original gift card or in another form permitted by the applicable payment method and law.

      6. Exchanges

      If you would like to exchange your product for the same item or another available variation, please contact us by email.

      Exchange requests are subject to the same eligibility requirements as returns.

      Shipping costs for exchanges will be handled based on the reason for the exchange.

      If the requested replacement item is unavailable, we will contact you to discuss an alternative solution, such as a refund or another available product.

      7. Important Information

      Inspect Your Order

      We recommend checking your package and product shortly after delivery. If you notice any damage or other issues, please take photos or videos and contact us as soon as possible.

      Keep Your Return Information

      When returning an item, please include your order number and any return authorization information provided by our customer service team.

      Customs and Additional Charges

      For international returns, customs requirements, import duties, taxes, and local shipping regulations may vary by country.

      Customers are responsible for any additional costs that are not covered under this policy, unless otherwise required by applicable law.

      Purchases from Other Retailers

      This return policy applies only to products purchased directly from the official Tansharks website.

      Products purchased through third-party retailers, marketplaces, or other sales channels are subject to the return policies of those respective sellers.

      8. Contact Us

      If you have any questions about this Return & Refund Policy or need assistance with a return, please contact our customer service team.

      We value your experience with Tansharks and will do our best to provide a simple, fair, and efficient solution.

      Thank you for choosing Tansharks.