Return Policy

Thank you for choosing Tansharks products. We are always committed to providing you with high-quality home and kitchen products and hope that every item delivered to your hands meets your expectations. However, we understand that there may be occasions when a purchase does not turn out as anticipated. Therefore, we have established a clear, fair, and transparent return policy to protect your legitimate rights and make every shopping experience more reassuring.

I. Conditions for Return

We understand that every user has different needs and expectations. You may apply for a return under the following circumstances:

1. Product quality issues
If the product you receive exhibits performance defects, material flaws, or functional damage under normal use conditions that are not caused by human factors, please contact us promptly. Upon verification and confirmation of a quality issue, we will arrange for a return or exchange and cover the reasonable shipping costs incurred.

2. Items not matching the order description
If the product you receive significantly differs in specifications, size, color, material, or style from the order information you confirmed at the time of purchase, and such discrepancy affects normal use, you are entitled to request a return.

3. Damage during transit
All products are carefully packaged before shipment, but unforeseen incidents during transportation may still occur. If you notice obvious damage, crushing, or deformation of the outer packaging upon delivery, or discover cracks, scratches, distortion, or other physical damage after opening the package, please retain relevant evidence and inform us promptly. We will assist you in completing the subsequent procedures.

4. Returns or exchanges for non-quality reasons
If you wish to return or exchange an item due to personal reasons (such as subjective preference, perceived color variation, size miscalculation, change of mind, etc.), we are equally understanding and supportive. In such cases, you may submit a request within the specified period after receiving the item, provided that the product remains unused, unopened in its original packaging, and in a condition suitable for resale. The round-trip shipping costs for such returns or exchanges will be borne by you.

II. Non-Returnable Items

To ensure fairness in transactions and the hygiene and safety of products, returns will not be accepted under the following circumstances:

• The product has been used, washed, altered, or installed, and the issue is not due to a quality defect;

• The original packaging has been severely damaged, lost, or contaminated, affecting its suitability for resale;

• Damage caused by improper use, negligence, or accidental incidents;

• The return request is submitted beyond the applicable time limit;

• Personal-contact kitchen items (such as specific utensils that come into direct contact with food) cannot be returned once the packaging has been opened and the item has been used, due to hygiene and safety considerations;

• Clearance items, special promotional products, or items explicitly marked as "non-returnable and non-exchangeable."

III. Return Request Time Limit

To ensure a smooth and reasonable return process, please submit your return request within 14 calendar days from the date of receiving the item (as confirmed by the logistics delivery date). Requests submitted beyond this timeframe cannot be processed. We kindly ask for your understanding. We recommend inspecting your items promptly upon receipt to avoid missing the application window.

IV. Return Process Guide

We strive to make the return process simple and easy to follow. Please proceed with the following steps:

Step 1: Submit a request
Please send a return request email to our official email address. In your email, be sure to include your order number, the name and specifications of the product purchased, the reason for return, and attach relevant supporting materials (such as photos of the product, packaging, or the shipping label) so that we can verify the situation quickly.

Step 2: Review and confirmation
Our staff will review your request within a reasonable number of business days and reply to you with the review result via email. If approved, we will provide you with a return authorization number and the return shipping address. Please note that unauthorized returns sent without prior confirmation may not be processed properly, so please wait for our confirmation before shipping the item back.

Step 3: Ship the item back
Please carefully pack the product along with its original packaging, all accessories, and accompanying documents, and send it to the address we provide. We recommend using a trackable shipping service and retaining your shipping receipt to mitigate the risk of loss or damage during transit. The handling of return shipping costs will be determined according to Section I of this policy, based on the reason for the return (quality-related or non-quality-related).

Step 4: Inspection and processing
Upon receiving the returned item, we will inspect its condition. If the return conditions are met, we will proceed with the corresponding action as soon as possible. For exchanges, we will arrange to ship the replacement item; for refunds, the payment will be returned to you through the original payment method. The entire process may take some time, and we will keep you informed of the progress via email in a timely manner.

V. Refund Information

• The refund amount will be based on the actual price you paid for the item and will not include the shipping costs from the original order (unless the return is due to quality issues or our error);

• After the refund is processed, the time it takes for the funds to reach your account may vary depending on the payment method used. Please monitor your account for updates;

• If gift cards or discount codes were used in the payment, the corresponding amounts will be refunded in the same manner, subject to the specific rules of the payment channel.

VI. Exchange Information

If you wish to exchange for the same item or a different style, please also submit your request via email. The applicable conditions for exchanges are the same as those for returns. Shipping costs for exchanges will be handled in accordance with the return policy for similar circumstances. If the requested exchange item is out of stock, we will contact you promptly to discuss alternative solutions.

VII. Important Reminders

• We recommend inspecting your package immediately upon receipt. If you identify any issues, please preserve the relevant evidence promptly to facilitate smoother subsequent processing;

• When shipping your return, please ensure that your order number and return authorization number are enclosed in the package so that we can quickly identify your request;

• Customs and logistics policies may vary across different countries or regions. Before shipping your return, please be aware of any additional fees or restrictions that may apply. We are not responsible for any extra costs or liabilities arising from customs clearance, tariffs, or local logistics regulations;

• This return policy applies only to products purchased directly through our official website. Products purchased through other authorized channels are subject to the return and exchange policies of the respective channels.

We have always believed that open, fair, and clear policies are the foundation of lasting trust. Tansharks values every user's experience and will continue to refine our services and processes. If you still have any questions after reading this policy, please do not hesitate to contact us via email. We will be happy to assist you.

Thank you for your understanding and support. Happy shopping.