Shipping Policy

Thank you for choosing Tansharks products. We understand that every order carries your expectations and trust. To ensure that your items arrive safely and on time, we have established a detailed and transparent shipping policy covering all aspects of the delivery process, including processing times, shipping methods, delivery timelines, and shipping costs. We kindly ask you to read the following information carefully before placing your order, so that you may have a clear understanding of the entire delivery process.

I. Processing Time

We always regard order processing efficiency as an important part of our service quality. All orders will enter our fulfillment process after successful payment.

• Business day shipping: Our order processing hours are Monday through Friday (excluding public holidays). Orders placed on Saturdays, Sundays, or public holidays will be processed on the next business day.

• Fulfillment cycle: The majority of products are picked, inspected, packed, and handed over to the shipping carrier within 1 to 3 business days after order confirmation. For some popular items or products with special specifications, the processing time may be extended to 3 to 5 business days due to inventory rotation. We will indicate such cases on the product page or in the order confirmation email.

• Order confirmation: After your payment is successfully processed, you will receive an order confirmation email from us. Once the item has been shipped, we will send you a shipping notification via email along with a tracking number, allowing you to monitor the delivery status in real time.

We recommend that you carefully verify your shipping address, recipient name, and contact information when placing your order to ensure smooth delivery. Any delivery delays or failures caused by incorrect or incomplete recipient information, as well as any additional costs incurred, shall be the responsibility of the recipient.

II. Shipping Methods

Tansharks maintains long-term and stable partnerships with multiple internationally recognized shipping carriers, committed to providing you with safe, reliable, and trackable delivery services. Based on your location, we will select the most suitable logistics channel for delivery.

• Standard shipping: This is the default shipping method for all orders. This service includes full tracking, basic insurance, and door-to-door delivery, ensuring that your items are properly protected throughout transit.

• Logistics partners: Depending on factors such as destination, package weight, and dimensions, we flexibly choose DHL, UPS, FedEx, or other equivalent international express or postal services. The actual carrier will be specified in the shipping notification.

Please note that for certain remote areas or special addresses (such as P.O. boxes or military addresses), standard express services may not be available. In such cases, we will contact you to discuss alternative delivery arrangements.

III. Delivery Time

Delivery time refers to the number of business days from when the package is handed over to the shipping carrier to when it arrives at your designated address. Estimated delivery times vary by destination country. Please refer to the following general guidelines:

• Major countries and regions: For most major consumer markets, the estimated delivery time for standard shipping is 5 to 12 business days.

• Remote areas or regions with less developed logistics infrastructure: Delivery may take 12 to 20 business days. Please allow sufficient time for receipt.

Please note that the delivery times mentioned above are estimates. Actual delivery may be affected by customs clearance, flight schedules, local delivery efficiency, adverse weather, and other force majeure factors. After shipment, we will provide you with a valid tracking number so that you can check the latest location and estimated delivery date at any time via the carrier's official website. Should significant delays occur due to force majeure, we will do our best to coordinate with the logistics provider and keep you informed of developments via email.

IV. Shipping Costs

Tansharks adopts a simple and transparent shipping cost structure to help you easily estimate delivery costs when shopping. All shipping fees are calculated in U.S. dollars (USD). The specific rules are as follows:

• Shipping cost calculation base: Shipping fees are calculated based on the total value of the items in the order (excluding any taxes or duties). Orders with a total value of 99.00 USD or more qualify for free standard shipping.

• Combined calculation for a single order: When multiple items are combined into one order, shipping costs are calculated based on the total order amount, rather than being calculated separately per item.

• Taxes and duties: The shipping costs mentioned above do not include any import duties, value-added tax, consumption tax, or other customs-related fees that may be imposed by the destination country or region. Such charges are the responsibility of the recipient. For specific amounts and applicable rules, please refer to the notification from your local customs authority. We recommend that you check the relevant import policies of your destination before making a purchase to avoid unexpected expenses.

V. Order Splitting and Partial Shipments

To improve delivery efficiency, when you purchase multiple items in a single order, we may split the order into multiple packages and ship them separately based on actual inventory and warehouse locations. Splitting an order will not incur any additional shipping costs for you, and all packages will receive the same shipping service and tracking support. You will receive separate tracking numbers for each package in the shipping notification email.

VI. Receiving Instructions

• Inspection upon delivery: We recommend that you inspect the outer packaging for any visible damage upon delivery. If you notice obvious damage, crushing, or signs of tampering with the outer packaging, please open the package in the presence of the courier to check the condition of the item. Should the item be damaged, please take photos as evidence, refuse delivery, and notify us immediately via email.

• Authorized receipt and unclaimed packages: If you are unable to receive the package in person, please arrange for a reliable person to accept it on your behalf. If the package remains uncollected for an extended period after delivery and is returned to us, the shipping cost for re-delivery will be borne by the recipient.

• Address changes: Once an order has been shipped, we are unable to change the delivery address. If you need to change the address, please contact us via email as soon as possible after placing the order. We will do our best to assist if the package has not yet been handed over to the carrier. However, once the package has been dispatched, the address cannot be modified.

VII. Non-Delivery and Lost Package Handling

If the tracking information shows that your package has been "delivered" but you have not actually received it, or if the package has not arrived after the estimated delivery time has passed, please contact us via email promptly. We will assist you in checking with the shipping carrier and conducting an investigation. If it is confirmed that the package has been lost, we will arrange a reshipment or a full refund based on the specific circumstances, ensuring that your interests are protected.

VIII. Special Notes

• This shipping policy applies to all products purchased directly through our official website and does not apply to products purchased through other channels.

• Shipping times and cost structures may be subject to changes based on logistics market fluctuations and regional policy adjustments. We will make every effort to keep our information up to date, but actual implementation will be based on the most current policy at the time of order confirmation.

• We are not responsible for package retention, return, or delay caused by customs inspections, policy restrictions, or other factors beyond our reasonable control. However, we will do our best to assist you in coordinating with the relevant authorities.

We always prioritize your shopping experience and strive to ensure that every item reaches you smoothly and efficiently. If you still have any questions after reading this policy, or if you need to check the shipping status of your order after placing it, please feel free to contact us via email. We are here to serve you sincerely.