Shipping Policy

Shipping Policy

Last Updated: August 14, 2026

Thank you for choosing Tansharks. This Shipping Policy explains our order processing times, shipping methods, delivery estimates, shipping fees, and other important information related to order delivery.

1. Order Processing

All orders are processed after payment has been successfully received.

Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Most orders are processed, inspected, packed, and handed over to the shipping carrier within 1–3 business days after payment confirmation. Certain high-demand products or products requiring additional preparation may take 3–5 business days.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please ensure that your shipping address, recipient name, phone number, and other delivery information are accurate. Tansharks is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

2. Shipping Methods & Delivery Times

We offer shipping options depending on your destination, product availability, package size, and logistics conditions.

European Destinations

Shipping Method	Estimated Delivery Time	Shipping Fee
Standard Shipping	7–15 business days	$5.99
Free Standard Shipping	7–15 business days	Free on orders $55+
Express Shipping	5–10 business days	$10.99

Other Destinations

For destinations outside Europe, the estimated delivery time is generally 10–20 business days.

Available shipping methods and fees may vary depending on the destination and logistics conditions. Applicable shipping fees will be displayed at checkout.

Free shipping applies to Standard Shipping only. If Express Shipping is selected, the applicable Express Shipping fee will still apply, even when the order qualifies for free shipping.

All delivery times are estimates and are not guaranteed delivery dates.

3. Shipping Carriers

Depending on the destination, package size, weight, and logistics availability, orders may be shipped through carriers such as DHL, UPS, FedEx, or other comparable shipping providers.

The actual carrier may vary by order and will be shown in your shipping confirmation or tracking information where available.

Some remote areas, P.O. boxes, military addresses, or other special addresses may have limited shipping availability.

If we are unable to deliver to the address provided, we will contact you to discuss an alternative solution.

4. Shipping Fees

For European destinations:

Standard Shipping: $5.99
Free Standard Shipping: Orders of $55 or more
Express Shipping: $10.99

The free shipping threshold is calculated based on the merchandise subtotal before applicable taxes, duties, and other additional charges.

For destinations outside Europe, shipping fees will be calculated and displayed at checkout based on the available shipping options.

5. Taxes, Duties & Customs

Shipping fees do not necessarily include import duties, customs fees, VAT, or other charges that may be imposed by the destination country.

Where such charges apply, the customer may be responsible for paying them unless otherwise stated at checkout or required by applicable law.

Customs inspections or clearance procedures may cause delays beyond the estimated delivery time.

6. Split Shipments

If an order contains multiple products, we may ship items separately depending on inventory availability, warehouse locations, product size, or fulfillment conditions.

If we split your order into multiple shipments, you will not be charged additional shipping fees solely because the order is divided into separate packages.

Each shipment may have its own tracking number.

7. Receiving Your Order

Damaged Packages

We recommend checking the package for visible damage when it arrives.

If the package or product is damaged, please take photos or videos of the packaging and product and contact us as soon as possible so we can investigate and assist you.

Missed or Unclaimed Deliveries

If a package cannot be delivered because it was not collected or because of circumstances attributable to the recipient, additional shipping costs may apply if a replacement shipment is requested.

Address Changes

Please contact us as soon as possible if you need to change your shipping address.

We may be able to update the address if the order has not yet been handed over to the carrier. Once an order has been shipped, address changes may no longer be possible.

8. Delayed, Missing or Lost Packages

If your tracking information shows that a package has been delivered but you have not received it, please:

Check with household members, neighbors, or building management;
Check the delivery location indicated by the carrier;
Contact the shipping carrier using your tracking information;
Contact our customer service team if the package remains missing.

If a package is confirmed by the carrier to have been lost in transit, we will review the circumstances and may arrange a replacement or refund in accordance with our Return & Refund Policy.

Delays caused by customs, severe weather, carrier disruptions, public holidays, government restrictions, or other circumstances beyond our reasonable control may occur.

9. Shipping Policy Updates

Shipping methods, fees, delivery estimates, and available destinations may change from time to time due to logistics conditions, carrier availability, or regional requirements.

The shipping terms applicable to your order will be based on the information displayed at checkout and at the time your order is confirmed.

This Shipping Policy applies only to products purchased directly through the official Tansharks website. Orders purchased through third-party marketplaces or other sales channels are subject to the shipping policies of the respective seller or platform.

10. Contact Us

If you have questions about shipping, delivery, tracking information, or your order, please contact our customer service team.

Email: customer@tansharks.com

We will do our best to assist you and provide the latest available information regarding your shipment.

Thank you for choosing Tansharks.