Privacy Policy

Tansharks (hereinafter referred to as "we" or "this website") recognizes the importance of personal privacy to you and places great emphasis on the protection of your personal information. This Privacy Policy is intended to clearly and transparently explain how we collect, use, store, protect, and process your personal information when you visit this website, browse product information, and place orders for purchases. Please read this policy carefully before using this website to fully understand our respect for and commitment to safeguarding your privacy.

I. What Information We Collect

In order to provide you with a smooth shopping experience, process orders, and optimize service quality, we may collect relevant information about you in the following scenarios:

1. Information you provide voluntarily

When you register an account on this website, place an order, subscribe to email notifications, or contact us, you may be required to provide the following information:

• Name and salutation;

• Email address;

• Shipping address (including country or region, city, street, and postal code);

• Contact phone number (for logistics and delivery coordination);

• Order-related information (such as product name, quantity, specifications, etc.).

The above information is essential for completing transactions. If you fail to provide it, we may not be able to process your order or provide related services properly.

2. Information collected automatically

When you browse this website, our system may automatically collect certain technical information through cookies and other similar technologies, including but not limited to:

• Your IP address and approximate geographic location;

• Browser type and version, operating system, and device information;

• Your browsing path, duration, click behavior, and preferences on this website;

• Referrer URL (the page you came from before accessing this website).

This information is primarily used for analyzing user behavior, optimizing website performance, and improving the shopping experience. It cannot independently identify your specific identity.

II. How We Use Your Information

We commit to using your personal information only within necessary and lawful scopes, with specific purposes including:

• Order processing and fulfillment: Using your name, address, contact information, and payment details to process orders, arrange delivery, and send order confirmations and shipping notifications;

• Customer service and communication: Responding to your inquiries, complaints, or suggestions via email, and handling return, exchange, and other after-sales requests in a timely manner;

• Website optimization and experience enhancement: Analyzing user visit data to improve page design, product displays, and navigation structure, providing you with a more convenient browsing experience;

• Security and risk prevention: Monitoring website usage to prevent fraudulent activities and other illegal acts, ensuring the security of the website and user information;

• Legal compliance: Providing necessary information to relevant authorities in accordance with applicable laws and regulations, judicial rulings, or administrative orders.

We will not use your personal information for other purposes not explicitly stated in this policy. If we need to use the information for new purposes, we will seek your explicit consent in advance.

III. Information Storage and Protection

1. Information storage

We will retain your personal information only for as long as necessary to fulfill the purposes described in this policy. The specific retention period depends on the nature of the information, the purposes of processing, and applicable legal requirements. After the retention period expires, we will take reasonable measures to delete or anonymize your personal information.

2. Data security measures

We place great importance on information security and take reasonable physical, technical, and managerial measures to protect your personal information from data loss, unauthorized access, disclosure, alteration, or destruction. Our measures include but are not limited to:

• Using encrypted protocols to transmit sensitive information;

• Establishing internal access control systems, granting access only to authorized personnel within necessary scopes;

• Regularly reviewing data collection and storage practices to ensure system security.

While we have implemented the above measures, please understand that no internet transmission or electronic storage method can guarantee absolute security. We will continue to optimize our security strategies but cannot assume absolute responsibility for uncontrollable factors during information transmission.

IV. Information Sharing and Disclosure

Tansharks respects your privacy. We will not sell, rent, or exchange your personal information with third parties for commercial gain. In the following specific circumstances, we may share your information with third parties within legal and necessary scopes:

• Logistics service providers: To complete order delivery, we need to provide your name, address, and contact phone number to our partnered shipping carriers;

• Payment processing service providers: To complete transactions, your payment information will be transmitted to third-party payment processing institutions through secure payment gateways. We do not store your complete payment card information;

• Technical service support: To maintain website operations, we may share necessary information with service providers offering technical support such as website hosting, data analysis, and email distribution;

• Legal compliance requirements: When required by laws and regulations, court orders, or government regulatory authorities, we will disclose necessary information within compliance scopes;

• Business reorganization or transfer: In the event of a merger, acquisition, or asset transfer, your personal information may be transferred as part of the business assets. We will notify you in advance and ensure that the recipient continues to fulfill the obligations set forth in this Privacy Policy.

The above third-party service providers are only authorized to use your information to the extent necessary for providing their services and may not use it for any other purposes.

V. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and to help us understand user visit patterns. Cookies are small text files stored on your device that can record your preferences, shopping cart contents, browsing history, and other information.

You can control the acceptance or rejection of cookies through your browser settings. Rejecting cookies may cause some functions of this website (such as shopping carts, login status, etc.) to work improperly, but it will not affect your ability to browse product information.

Our cookies are not used to identify your personal identity; they serve merely as technical tools to improve website functionality and user-friendliness.

VI. Your Rights

Within the scope of applicable laws, you have the following rights regarding your personal information:

• Right of access: You have the right to request a copy of your personal information held by us, to understand what information we have and how it is used;

• Right of rectification: If you discover that the personal information we hold is inaccurate or incomplete, you have the right to request correction or supplementation;

• Right of erasure: Under specific circumstances (such as when the information is no longer needed for the original purpose, you withdraw consent, or the information is unlawfully processed), you have the right to request the deletion of your personal information;

• Right to restriction of processing: Under specific circumstances provided by law, you have the right to request restriction of the processing of your personal information;

• Right to object: You have the right to object, on legitimate grounds, to certain types of processing of your personal information;

• Right to withdraw consent: If processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to the withdrawal.

To exercise the above rights or if you have any questions regarding the processing of your information, please contact us via email. We will respond to your request within a reasonable timeframe.

VII. Children's Privacy Protection

This website and its products are intended for general adult consumers and are not designed for minors. We do not knowingly collect personal information from children under the legal age. If you become aware that we have collected information from a minor without parental consent, please contact us promptly so that we may delete such information as soon as possible.

VIII. Cross-Border Data Transfers

Due to the global nature of our services, your personal information may be transferred to servers located outside your country or region for storage and processing. We will take appropriate safeguards to ensure that cross-border data transfers comply with applicable data protection laws and that your information enjoys an equivalent level of protection during processing.

IX. External Links Statement

This website may contain links to other third-party websites, provided solely for reference or convenience. These third-party websites have independent privacy policies, and we assume no responsibility for their content, operations, or privacy protection measures. When you leave this website and visit external links, we recommend that you carefully read the privacy policy of that website.

X. Amendments and Updates to the Privacy Policy

We reserve the right to amend or update this Privacy Policy from time to time based on changes in laws and regulations, business adjustments, user feedback, or other factors. The revised policy will be posted on this page with an updated effective date. We recommend that you periodically review this page to stay informed about how we protect your privacy. If you continue to use this website after policy changes, you will be deemed to have accepted the updated terms. In the event of material changes, we will notify you via email or website announcements.

XI. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy, or if you wish to exercise your rights related to personal information, please feel free to contact us via email. We will treat every message with care and responsibility and respond within a reasonable timeframe. Your trust is our driving force, and we are always committed to handling your personal information in a transparent and responsible manner.